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  • If you get an error message

If you get an error message

Note that your internet settings may result in your order being placed without the appearance of an order completion page.

If you get an error message when confirming your order and are unsure whether your order has been placed, please check your order history to see if it is listed there.

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    • System requirements
    • Security
    • If you get an error message
    • Product orders
    • Products limited to domestic sale
    • Pricing
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    • Gift wrapping
    • Purchasing digital content
    • About message card
    • Order changes and cancellations
    • If you do not receive an email
    • Using a credit card
    • Using PayPal
    • Payment methods
    • Selecting a shipping method
    • Entering your shipping information
    • DHL(Shipping and Protection against damages/non-delivery premium)
    • FedEx (shipping/compensation)
    • TENSO(Shipping and Protection against damages/non-delivery premium)
    • Customs duties
    • Shipping times
    • Tracking your package
    • If you fail to pick up the delivery within the time limit
    • Your A!-ID A!SMART membership
    • Check the A!-ID registered for your email address
    • Becoming an A!SMART member
    • Changing your member information
    • Fan Club and Member site
    • If you forget your password
    • A!-ID email newsletter
    • Canceling your membership
    • A!-POINTS
    • Getting points
    • Using points
    • Expiration of points
    • Checking your points
    • Exchanges & returns
    • Defective items

Guide

  • Inquiry
  • Shipping Info
  • How to Use Your Points

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