• Guide
  • Customs duties

Customs duties

Payment of customs duties is the responsibility of the customer.

Customs duties are calculated by your national customs office.

Note that we will not be held liable for packages detained by local customs offices.

Contact customer service for more information.

DHL

http://www.dhl.com/en/contact_center.html

FedEx

https://www.fedex.com/en-us/customer-support.html

TENSO

https://www.tenso.com/en/inquiry

DHL and FedEx may require that customers in certain countries or regions enter detailed information in their shipping carts.

Entering your shipping information

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    • Customs duties
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    • Exchanges & returns
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Guide

  • Inquiry
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  • How to Use Your Points

An A!-ID is required to use the A!SMART service.

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An e-mail with the verification code will be sent to the e-mail address you entered.

*Please adjust your e-mail reception settings to allow e-mails to be received from of the following domain: [@asmart.jp].

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