• Guide
  • Exchanges & returns

Exchanges & returns

We do not accept product exchanges or returns.

If your product is damaged during shipment, the shipping company may offer a protection against damages/non-delivery.

Check with the shipping company for more information on such items.

DHL

http://www.dhl.com/en/logistics/customs_security_and_insurance/road_freight_insurance.html

FedEx

https://www.fedex.com/en-us/customer-support.html

TENSO

http://faq.tenso.com/articles/en_US/FAQ/q13en/?q=insurance&l=en_US&fs=Search&pn=1

Click here for information on defective items

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    • System requirements
    • Security
    • If you get an error message
    • Product orders
    • Products limited to domestic sale
    • Pricing
    • Exchange rates
    • Region codes
    • Separate and combined shipments
    • Gift wrapping
    • Purchasing digital content
    • About message card
    • Order changes and cancellations
    • If you do not receive an email
    • Using a credit card
    • Using PayPal
    • Payment methods
    • Selecting a shipping method
    • Entering your shipping information
    • DHL(Shipping and Protection against damages/non-delivery premium)
    • FedEx (shipping/compensation)
    • TENSO(Shipping and Protection against damages/non-delivery premium)
    • Customs duties
    • Shipping times
    • Tracking your package
    • If you fail to pick up the delivery within the time limit
    • Your A!-ID A!SMART membership
    • Check the A!-ID registered for your email address
    • Becoming an A!SMART member
    • Changing your member information
    • Fan Club and Member site
    • If you forget your password
    • A!-ID email newsletter
    • Canceling your membership
    • A!-POINTS
    • Getting points
    • Using points
    • Expiration of points
    • Checking your points
    • Exchanges & returns
    • Defective items

Guide

  • Inquiry
  • Shipping Info
  • How to Use Your Points

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