• Guide
  • Exchanges & returns

Exchanges & returns

We do not accept product exchanges or returns.

If your product is damaged during shipment, the shipping company may offer a protection against damages/non-delivery.

Check with the shipping company for more information on such items.

DHL

http://www.dhl.com/en/logistics/customs_security_and_insurance/road_freight_insurance.html

FedEx

https://www.fedex.com/en-us/customer-support.html

TENSO

http://faq.tenso.com/articles/en_US/FAQ/q13en/?q=insurance&l=en_US&fs=Search&pn=1

Click here for information on defective items

Was your problem solved?

Problem not solved

You will be taken to the inquiry form.

Go back to Guide Top

Go back to Guide Top
    • System requirements
    • Security
    • If you get an error message
    • Product orders
    • Products limited to domestic sale
    • Pricing
    • Exchange rates
    • Region codes
    • Separate and combined shipments
    • Gift wrapping
    • Purchasing digital content
    • About message card
    • Order changes and cancellations
    • If you do not receive an email
    • Using a credit card
    • Using PayPal
    • Payment methods
    • Selecting a shipping method
    • Entering your shipping information
    • DHL(Shipping and Protection against damages/non-delivery premium)
    • FedEx (shipping/compensation)
    • TENSO(Shipping and Protection against damages/non-delivery premium)
    • Customs duties
    • Shipping times
    • Tracking your package
    • If you fail to pick up the delivery within the time limit
    • Your A!-ID A!SMART membership
    • Check the A!-ID registered for your email address
    • Becoming an A!SMART member
    • Changing your member information
    • Fan Club and Member site
    • If you forget your password
    • A!-ID email newsletter
    • Canceling your membership
    • A!-POINTS
    • Getting points
    • Using points
    • Expiration of points
    • Checking your points
    • Exchanges & returns
    • Defective items

Guide

  • Inquiry
  • Shipping Info
  • How to Use Your Points

An A!-ID is required to use the A!SMART service.

Please enter your A!-ID and the e-mail address you use for A!SMART below.

An e-mail with the verification code will be sent to the e-mail address you entered.

*Please adjust your e-mail reception settings to allow e-mails to be received from of the following domain: [@asmart.jp].

  • Privacy Policy
  • Terms of Use

Copyrights Amuse Inc.

All rights reserved.